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PRIVACY POLICY

1. Data collected

Depending on the choices and configuration made on your device, the personal data concerning you that we collect and process include:

 

Data relating to your identity and contact details (surname, first name, email address, telephone number, country of residence, etc.) when you decide to communicate them, for example to create an online account, to subscribe to the newsletter, to participate in an event.
Marketing data relating to your preferences and interests, notification preferences (email/telephone) and any other information that may communicate to us, as part of your contacts with our customer service; 
Data relating to your orders and purchases such as product categories, quantity, price, billing and delivery addresses;
Transaction data such as payment method information and collected credit/debit card information which is transmitted directly to third parties who process your requests; 
IP address, cookies, trackers and other similar techniques to analyze how you use our Services and how we offer certain features to you. 

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Your data is not subject to any communication to third parties. You are, however, informed that they may be disclosed in application of a law, a regulation or by virtue of a decision of a competent regulatory or judicial authority.

2. Data processing

The Personal Data that we necessarily need for the purposes described below are indicated on the different pages of the website (mostly by an asterisk). Without this mandatory data, we will not be able to respond to your requests and/or provide you with the requested services.  Other Personal Data is purely optional and is intended to know you better and offer you better services.​

 

  • Provide the requested products or services;

  • Respond to your requests and manage your complaints;

  • Send commercial communications about products and services that may interest you, provided that you have given your prior consent or are already a CHARBON customer;

  • Carry out analyzes and statistics concerning the activity of the site and improve its operation if necessary;

  • Manage the security of the site and protect it against fraud, theft or any other illegal activity that may affect our services;

  • Comply with legal obligations (legal obligation).

3. Access to data

In accordance with Applicable Regulations, you have the right to obtain access to your Personal Data, to have such Data rectified or deleted, to limit its processing or to object to such processing, as well as the right to data portability to the extent applicable, unless we can invoke a compelling legitimate ground to retain your Personal Data.

You can ask us to stop sending you information about our offers, news and events at any time by using the unsubscribe link in every email we send you.

You can exercise your rights by logging into your account or by writing to us at the following address: contact@distillerie-charbon.com.

4. Data retention

Your Data is only retained, in a form that allows you to be identified, for the period reasonably necessary to pursue the purposes described in this Privacy Policy, or for the retention period necessary to comply with a legal obligation. Please note that the data retention period set by legislation may vary from one country to another.

5. Cookies

A cookie is a small text file placed on your device to help provide a better user experience. Cookies are essential for the operation of many modern websites. By using our website you consent to the use of cookies in accordance with our cookie privacy policy.

We use cookies to ensure security, analyze performance, and improve your experience on our site. Cookies help us deliver a high-quality website tailored to your needs.

We use different types of cookies, such as session cookies, persistent cookies, performance cookies, functionality cookies.

You can control and manage cookies in your browser settings. By changing the settings, you can block certain types of cookies or delete them. Please note that disabling cookies may affect your experience on our site. For more information on how to manage cookies, please consult your browser settings.

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